FIRST LINE

FIRST LINE is a work simulation and mystery set in 2001. You are the first-line helpdesk technician at Meridora Solutions, which runs IT support for dozens of client companies on an operating system from another era. You reset passwords, recover crashed machines and calm angry callers, closing tickets before the service deadline runs out. How you speak to people matters: patience earns trust but drains your energy, sarcasm costs someone else, stress builds through the day and mistakes follow. Fixes you learn go into the company wiki, so you get faster because you actually learn the job, and colleagues, management and the internal news feed remember what you did. Then a ticket arrives from Floor 7, in a six-floor building, and you piece together the truth from calls, forgotten files and things that were never meant to exist. The store page lists 12 diagnostic minigames inspired by real IT tools, a story campaign, an endless mode and a shared daily shift, plus a calm mode. The solo developer, a former helpdesk supervisor who says they are not a trained programmer, writes in the Steam AI disclosure that the game's code, including the systems that draw every visual and synthesize all audio at runtime, was written with Claude Code under their direction. The full game is coming soon on Steam for Windows; a free demo has been available since 12 Aug 2026. English and European Portuguese.